✦ Return & Refund Policy ✦

At Hendle, we take pride in handcrafting every candle with care and attention to detail. Your satisfaction matters deeply to us, and while we hope you’ll love your purchase, we’re here to help if something isn’t quite right.

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✦ Returns

We’re happy to accept returns in a few circumstances. If you’ve simply changed your mind, we can accept the candle back provided it is unused, unburnt, and in perfect resalable condition — with no damage to the wax or container.

If your order arrives damaged, please contact us within 24 hours of delivery and include a photo. Once we’ve reviewed it, we’ll arrange either a replacement or a refund.

Should your candle be faulty in any way, such as wick problems or poor burn performance, please send us a brief description with a supporting photo so we can put things right.

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✦ Timeframe

To be eligible for a return, please get in touch with us within 14 days of receiving your order. Once your request has been approved, you’ll need to return the item within the following 14 days.

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✦ Non-Returnable Items

For reasons of hygiene and safety, we’re unable to accept returns of candles that have already been burnt or partially used.
Custom or personalised orders also cannot be returned unless they arrive damaged or are faulty.

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✦ Refunds

As soon as your returned item has been received and inspected — or your photos reviewed — we’ll be in touch to confirm whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 5–10 business days.

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✦ Return Shipping

Return shipping costs are the responsibility of the buyer unless the item is damaged or faulty. For peace of mind, we recommend using a tracked postal service to ensure the package reaches us safely.

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At Hendle, every candle is created with love and care. If something isn’t right, we promise to resolve it quickly, fairly, and with the same dedication we put into our craft.

      

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