Frequently Asked Questions

 

What kind of wax do you use?
We use a premium coconut & rapeseed wax blend. It’s vegan-friendly, cruelty-free, 100% biodegradable, and GMO-free. This wax burns cleaner than paraffin and soy, with less soot and smoke.

Do your candles contain paraffin, soy, or palm oil?
No — we never use paraffin, soy, or palm oil in our candles. Our blend is chosen for its sustainability, clean burn, and premium performance.

Are your candles scented with natural oils?
We use high-quality fragrance oils made specifically for candles. They’re carefully selected for safety, strength, and longevity, giving you the best scent throw.

Do your candles give off strong smells?
Yes — our candles are designed for a balanced scent throw. They’ll comfortably fill a medium-sized room without being overpowering.

Do your candles contain dyes or additives?
No — we keep things simple. Our candles are free from dyes, colorants, and unnecessary additives, leaving a clean white finish.

How long do your candles burn?
✦ 20cl size: approx. 30 hours
✦ 30cl size: approx. 40 hours
Burn time may vary depending on candle care.

How do I care for my candle?
✦ Trim the wick to about 5mm before each burn.
✦ Let the wax pool fully on the first burn to avoid tunnelling.
✦ Always place on a heat-resistant surface.
✦ Never leave your candle unattended.

Where are your candles made?
Every Hendle candle is hand-poured in the UK in small batches to ensure quality and consistency.

Are your candles safe?
Yes — all our candles are fully CLP compliant, meaning they meet UK regulations for safety labelling and ingredient transparency.

Can I reuse the candle jars?
Absolutely! Once finished, wash out the jar with warm soapy water. They’re great for storage, small plants, or simply recycling responsibly.

Can I return or exchange my candles?
Yes, returns and exchanges are accepted within our policy window. Please see our Return Policy for details.

How soon will my order ship?
Orders usually dispatch within 2–4 business days. You’ll receive an email of confirmation and order information once ordered. 

Do you ship internationally?
Currently, we ship across the UK only. We’re working on expanding delivery options soon.